Employees vs Management
One of the more rewarding things I do is bridge the gap between our company's President and CEO and my marketing team.
Most of what I do is manage our campaigns based on the information I get from my team and my bosses. Sometimes what I have on my hands is a disconnect between members of my team and what my bosses are looking for. It happens everywhere.
Ever found yourself wedged between two sides?
My advice is to listen to everyone before assessing the situation. Start with the person who has the most responsibility and then talk to everyone else. Ask them questions about how they perceive things and let them talk.
The person with the most responsibility should be able to give you the guidelines for the situation. Look for that person's expectations and actions. Compare their actions with everyone else's experiences. What are the possible problems in this situation? Not just one, look for as many as you can. What's not working here?
Then explain your point of view to each person and help them understand how, . Sometimes that's all it takes to resolve an issue.
speaking of expectations and actions, I'd like to hear your thoughts on incentives. It seems to me that if Management expects certain Actions from Employees, they should create a incentive structure that rewards Employees for doing the Actions. This helps create a win-win situation in theory if done correctly. Of course, if its not done correctly, it can be a horrible disaster (e.g. Wall St).
Mike
Great questions! I replied in my latest post, all about incentives. I'll follow it up with another post to go even deeper.
love this post
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