The alternate reality of consumers

We live in our own reality. Each of us has this one area we dwell in, and to us it's reality. End of discussion.

Everyone trying to sell to you should want to understand that reality, or a reality similar to yours, so they can position their products and services in a way that makes you want to buy them. They should understand you are bright enough to make solid decisions. Should. Key word there, should.

That's not always the case.

To quote Drucker (from The Essential Drucker):

Manufacturers are wont to talk of the "irrational customer." But there are no "irrational customers." As an old saying has it, There are only lazy manufacturers. The customer has to be assumed to be rational. His or her reality, however, is usually quite different from that of the manufacturer.

This is the difference between success and failure, or success and market dominance. It's what takes an organization to the level they are trying to achieve.

Understand who you are targeting.

Not just understand some things about them, understand them at their core, at their desks, at their dinner table. They don't care about your product or service, they want to know how they can use it. Why they will do more or achieve bigger things. That's what they want.